Authenticity & Trust

Is Razofficial.com a legitimate store? 
Yes. Razofficial.com is a dedicated online destination for genuine Raz disposable vape products. We prioritize consumer safety by using secure, encrypted checkout processes, adhering to all U.S. compliance standards, and providing dedicated customer support.

Are you an official Raz retailer?
Yes. Razofficial.com is an authorized retailer. Every device we sell is sourced directly through official distribution channels and delivered in original, factory-sealed packaging. Shopping with an official retailer is the only way to guarantee you are not receiving counterfeit or tampered goods.

How do I know my Raz vape is authentic?
Every product sold on our site is 100% authentic. Most Raz Vape packaging features security labels or QR codes that allow you to verify the product’s origin. We do not sell “clones,” refilled devices, or third-party modifications.

Product Information

Do Raz vapes contain nicotine?
Yes. Unless explicitly labeled otherwise, Raz disposable vapes contain 5% (50mg) nicotine. Please read all product descriptions carefully before purchasing.

Are there THC or CBD versions available?
No. All Raz products sold on Razofficial.com are nicotine-based. Our products do not contain THC, CBD, Delta-8, or any cannabis-derived ingredients.

Why does my puff count seem lower than advertised?
Puff counts are estimated based on standardized laboratory testing (short, light draws). Your actual experience may vary based on your “draw length”—deeper, longer hits consume more e-liquid and battery life, which can reduce the total puff count.

How should I store my device?
To ensure the battery and e-liquid remain stable, store your Raz vape in a cool, dry place. Keep it out of direct sunlight and away from extreme heat or moisture.

Shipping & Compliance

How does the age verification process work?
In compliance with Federal law, you must be 21 years of age or older to purchase from this site. We utilize an automated verification system at checkout. If your age cannot be verified automatically, we may reach out for a copy of a valid government-issued ID.

Can I track my package?
Absolutely. Once your order has been processed and shipped, a tracking number will be sent to the email address provided at checkout.

What is your policy on recycling?
Because Raz vapes contain lithium-ion batteries and electronic components, they should not be thrown in regular trash. We strongly encourage you to dispose of your device at a local electronic waste (e-waste) recycling center.

I have a problem with my order. What should I do?
We’re here to help. If your device is DOA (Dead on Arrival) or you have received the wrong item, please visit our Contact Us page or email our support team immediately for a resolution.

Where is my package?

Check your tracking information first. If it hasn’t updated or shows “In Transit” or “Delayed,” please allow up to 7 business days for scanning updates. If there are still no updates after this time and you believe you have a lost or missing package, please contact us using the form on this page. We can open or continue a case with the carrier.

Can I contact the shipping carrier myself?

No. Please contact us instead. We handle the investigation and claim with the carrier using your shipment and order details. Calling the carrier separately can create delays and duplicate case references.

How long does it take to resolve a missing package?

Once you report the issue to us, we review the tracking information and begin the carrier investigation. Typical investigations take 2–3 business days, depending on the carrier and the details of the case.

What information do you need from me?

Please provide the following information:

• Order Number
• Full Name as shown on the order
• Shipping ZIP/Postcode or full shipping address
• Tracking Number, if available
• Any delivery notes you received, if applicable

Providing complete information helps us review your shipment and start the investigation more efficiently.

What happens after I submit the form?

We review your shipment details and confirm the available tracking information and delivery attempts, if any. If the package is determined to be missing, we will file or continue the carrier claim and update you as the investigation progresses.

Will you resend or refund me?

If the carrier investigation confirms that the package is lost or cannot be delivered, we will advise you of the available options, such as reshipment or refund, based on our policy. Each case is handled after the tracking and carrier claim outcome has been confirmed.